Appliance Break Down and Covid

As if Covid-19 isn’t bad enough, imagine if you will, being without a washer for almost two months!!!

My Maytag washer broke on February 7th making a super loud noise like a jack-hammer!! It was a year old old in November and thankfully we bought a three year extended warranty when we bought it from Lowe’s in 2019. I’ve not had a moments problem with it until February of this year.

Maytag washer purchased in November 2019.

It took three days of calling, pushing buttons, talking to the wrong people, getting disconnected and much frustration from the service center before I finally found the right person that setup an appointment eight days later. On that day we had a our first heavy snow and the repairman lived two hours away when he called me at 3:00 in the afternoon and their hours are 8-5. We postponed that appointment for a week later and dirty laundry is building up. Now, I could have used my daughter or son’s machines at any time but I hate doing that sitting alone in their home waiting for the one load to finish. The morning of the appointment I get a call from the repairman who has been sick overnight and would like to reschedule again for a couple days. I say okay because I really don’t want a sick person I do not know coming in my home so we reschedule for the following week. I wait another week and hear NOTHING!! Don’t get me wrong, I’m patient but this is getting ridiculous so I call the service center again and after 2 1/2 hours finally get to a representative, explain what has happened and she locates a note that my repairman is still sick! An hour later he calls and has been diagnosed with Covid and can’t get to me for another two weeks. NO THANK YOU!! I call the service center again and they make me another appointment in five days with a repair service. I take a load of clothes to my daughters two days and stay in the house all day and no calls and no repairman. I call the service center again and they can’t find an appointment in their system. NO I didn’t scream, I didn’t throw the phone, I didn’t feel my blood pressure raising!!! I laughed out loud for several seconds and the service center reps asked if I was alright and she kept saying I’m so SORRY!!! I told her it was okay but if I didn’t get the machine repaired very soon my husband was going to load it up, take it back to the Lowe’s store we purchased it from and dump it in front of their door and explain to every one that was in the parking lot and store why he was doing it!!! WE DIDN’T DO THAT! She made us another appointment on March 8th between 8:00 a.m. and 5:00 p.m. Here we go again!! On the 8th the new repairman called and he was in Lexington (2 hours away) and he would be here to repair that day! He asked a bunch of questions about the issue and like all the rest I could not make them understand how loud this problem was. This guy was sure I had detergent build up!!! (I laughed). He asked me to put a cup of white vinegar in the machine and run a quick cycle and call him back in 15 minutes and let him know if I see any suds and bubbles at anytime during the cycle. I did it and called him back and luck be with me while we are on the phone the jack hammer begins and I held the phone to the machine for him to hear. He is shocked and I am laughing!!! He tells me to turn it off ASAP!! He needs to call the manufacturer and will call me back in 15 minutes! NOT!!! Two hours later he calls and tells me what the issue is and he has order the parts needed and they will be shipped to our home in 3-4 days and he makes an appointment for the 18th. No shipment arrives, no calls from the repairman, no show on the 18th. I called the service center and the automated message tells me my parts have been backordered and my appointment will be made after the parts are delivered. My husband called the Lowe’s store we purchased the washer from, informed them of part of the history and told them we would NEVER buy another appliance from them again. He then went to Home Depot and bought a new Samsung washer. When he came home we drug the Maytag to our front porch for when or if the repairman and parts ever arrive (he’s giving them 2 months), hauled in the new machine and set it up!!! I’m now caught up on ALL the laundry that built up since the 7th of February!!

YES, I AM HAPPY BUT SANITY HAS NOT RECOVERED FULLY AS OF TODAY!!

3 thoughts on “Appliance Break Down and Covid

  1. Jane Fritz

    OMG, Rita. First of all, you shouldn’t have even needed extended warranty for such a new machine. They should have just taken it back and given you a new one. You did the right thing to buy a replacement from somewhere else and let the store and manufacturer know how “unsatisfactory” both their appliance and service are. You’d better make yourself a tea or coffee and go sit in your greenhouse! Incredible.

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